Managing Director, Strativity Group
Brad is the MD of Strativity Group, a global Customer Experience Strategy consulting firm. Brad has designed and deployed enterprise level customer experience strategies for several ASX 100 companies, multi nationals and GOCs. He has expertise in: customer experience strategy; customer experience mapping and improvement; omni channel strategy development, voice of the customer programs; customer retention strategy; business case development and large scale customer-centric transformations. Brad gained his MBA from QUT in 2007 and has completed Harvard Business School Leadership Programs in both Customer-Centric Strategy and Competitive Strategy. Brad advises organisations like CBA, NAB, AMP, Australia Post, Optus, Virgin Australia, Johnson & Johnson, Seek and AGL.