Head of Customer Experience, Catch Group
An accomplished Contact Centre and Multi-Channel Leader with extensive experience in building and leading high performing teams across Retail and Business sectors.
A passionate and driven individual that partners with people and organisations who leads energetically with Humility, Authenticity and Social Intelligence.
My philosophy on success: C.O.A.C.H Communicate Organise Authentic Commit High Achieving.
Channel Management expertise:
Inbound, Outbound (Inside Sales), Email, Digital, Chat, Customer Service, Sales Development, Account Management, Digital Integration, Cultural Development, Employee Engagement, Operational Improvements, Change Management, Strategy and Planning, Recruitment, Coaching & Training.
Harvard University Leadership, RMIT Business Management, Blanchard Inc Management, Rojen Coaching Effectiveness, Deloite Call Centre Efficiency Models, Corteks Performance Management, Financial Accreditation 146, HOGAN and DISC Personality Profiling, CISCO UCCX.