Director of Customer Experience, MyRepublic
Executive with top tier credentials in strategy, customer experience, insights and product management.
Extensive experience in developing visionary customer centric strategies, transforming customer experiences and transforming companies.
Over twelve years strategic development & CX experience, working with three global telco giants, bringing customer strategies to life to make organisations improve when it counts and realise major commercial benefits as direct.
Highly able in strategic development and advanced business development. Comfortable developing strategies, taking strategic decisions or solving key problems.
Leading experience with insight development. Comfortable driving an analytical & data driven strategic decision, or developing softer insights, with qualitative and advanced survey development.
Thought leader and speaker, with extensive experience at major industry panels and best practise events, developing and sharing best practise with global consultancies and thought leaders.