David Watson, GM CX Systems & Innovation, McGrath Real Estate
McGrath has a three year program to transform the Property Management experience for Customers, Employees and Suppliers.
In this session, David shared how the program was developed; covering CX strategy, program frameworks, project prioritization, digital transformation and employee change management.
ABOUT DAVID WATSON
A highly energetic and results focused professional with proven business experience in operations offering a strong combination of strategic skills with hands on capability to deliver.
Professional background with practical experience in managing complex process and business transformation projects, excellent ability in building relationships, proven leadership skills in managing teams that deliver.
• Managing business change leveraging technology
• eCommerce & EFTPOS Thought Leadership
• Managing transformation projects & delivery
• Strong Business relationship skills